complaints

Financial complaints ombudsman breaks down its COVID-19 flash points

The Australian Financial Complaints Authority (AFCA) has compiled its COVID-19 complaint data from 3 March 2020 to 28 February 2021, which has revealed some trends. Among COVID-associated complaints, travel insurance was the most complained about product type, with 3,516 complaints across a year of the pandemic, though the rate fell sharply as travel reduced.  

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Practitioner guidance for puzzling technical issues

The ATO has a section that deals with “complex issues” that tax practitioners will have to struggle with now and then when managing their clients’ tax affairs. The ATO says its Complex issues resolution service is there to help resolve complex administrative issues and tax technical interpretation queries that practitioners may have been unable to

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