Google Chrome update will shut the AUSkey door NOW

Late on 18 February 2020 or early Wednesday 19 February 2020 Australian time, Google is changing how its new Chrome browser (released on 14 February 2020) manages cookies.

This change will cause AUSkey to stop working through Chrome. 

If your practice has installed or intends to install the new Chrome browser, and you are still using AUSkey to login to Online services for agents, the new version of Chrome may soon no longer support the AUSkey credential.

This update will have no impact on any Practitioner Lodgment Service (PLS) enabled software using an AUSkey credential.

The ATO highly recommends practitioners consider whether to install the new Chrome browser update if you plan to continue using Chrome and you still use an AUSkey credential to access Online services for agents. 

If your practice does install the new version of Chrome, and you start experiencing problems with AUSkey, the ATO suggests you consider switching to the Firefox browser. If you need to install this browser for the first time, it can be downloaded here

Firefox also requires an extension to be installed in the browser for the AUSkey to authenticate identity. Details for installing the extension are provided here.

If your practice has already transitioned to the new myGovID/RAM authentication solution, you will be able to use your myGovID credential with the new version of Chrome for continued access to Online services for agents.

From 11.59pm on 27 March 2020, myGovID and Relationship Authorisation Manager (RAM) will replace AUSkey as the way you access Online services for agents and other government online services.

You can access more information, step-by-step guides, and digital resources specifically to support tax professionals to make the move at

See also Tax & Super Australia’s “Transition from AUSKey to myGovID: All you need to know” by Tax Counsel John Jeffreys.

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